Terms & Conditions

Hair Extensions online is run and owned by Devmac Trading which a division of Devmac Systems Ltd based in Staffordshire.  

Our head office is based in Burton on Trent and we have several fulfilment warehouses from where we ship all of our stock.

Hair Extensions Online
Devmac Systems Ltd
9 Granary Wharf Business Park
Wetmore Road
Burton on Trent
Staffordshire
DE14 1DU

Registered in England
5549173

VAT No 870600051

Tel: 0845 467 3160

Email: info@hairextensionsonline.co.uk

1 Introduction

1.1 THE MEANING OF SOME WORDS USED IN THESE TERMS AND CONDITIONS

‘we’, ‘us’ or ‘our’ is a reference to Devmac Trading Limited;

‘you’ or ‘your’ is a reference to the person to whom we are supplying Goods and who is required to pay for the Goods we supply;

‘Goods’ means the goods we shall buy for you and which you will pay for.

1.2 Our contact details are Devmac Trading Limited (company registration number: 07686909) Wharf Business Park, Wetmore Road, Burton on Trent, Staffordshire, DE14 1DU.

2 MAKING AN ORDER

2.1 When you place an order you are making an offer to buy the Goods you have specified at the price stated for those Goods from us. At this stage there is not a binding contract between you and us.

2.2 We will acknowledge your order to confirm that we have received your order whether by email or by post. The confirmation will provide details of what you have ordered, the price that will be charged as well as other information about the progress of your order and estimated dispatch and delivery information. At this stage there will not be a binding order between you and us.

2.3 We will contact you by email or by post to let you know that your order for the Goods has been dispatched. This communication will be our acceptance of your order (‘Order Acceptance’) and shall be in accordance with these terms and conditions. At the time the Order Acceptance is sent by us (which may be different to the time you receive it) there will be a binding contract between you and us.

2.4 The Order Acceptance will only cover the Goods mentioned in it and may not cover all the Goods you ordered. If this is the case then the offer you made for those Goods will only be accepted when we send a further Order Acceptance.

2.5 In making the order you agreed to these terms and conditions and the privacy policy set out in Schedule 1 below. 

3 PRICE OF GOODS

3.1 We try our best to display accurate and up to date prices, whether in any catalogues, on our web site or on any other marketing or promotional materials. However, because of the number of Goods we sell and because prices of the type of Goods we sell are often changed by our suppliers occasionally there are errors we cannot state the definite price until we send you the Order Acceptance.

3.2 If the price of the Goods is different at the time we are ready to send the Order Acceptance to what it was at the time you placed your order then two things can happen:

3.2.1 if the price is lower at the time we send the Order Acceptance then we will charge you the lower price and dispatch the goods; or

3.2.2 if the price is higher at the time we send the Order Acceptance then we will either cancel your order or contact you to ask you either whether you wish to pay the higher price or to cancel your order. If the order is cancelled by us or you do cancel the order then if you have already made any payment(s), we will make a refund.

3.3 All prices shown are inclusive of VAT.

3.4 When you place an order online or otherwise you authorise us to debit the credit, debit or other card you specify on your order for the amount of the order at the time we send the Order Acceptance.

3.5 We will normally debit the card you have used for payment at the time of the Order.

4 AVAILABILITY AND DISPATCH OF GOODS

4.1 The availability of the Goods is as shown online. They are only estimates and should not be relied on as definite statements as to whether the Goods you wish to purchase are actually in stock.

4.2 Any times and dates given for dispatch of Goods (or the length of time that Goods will take to be delivered) are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. If the delay will be substantial or if the Goods will not be available at all for dispatch we will offer you the option either to cancel your order and refund any payment(s) you have made or allow you to choose alternative Goods.

5 DELIVERY

We may deliver the Goods in one or more instalments and in the majority of cases the Goods will be delivered directly from the manufacturer of the Goods or a third party on our behalf.

6 LIMITATION OF LIABILITY

6.1 If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 10 working days of the delivery of the Goods in question.

6.2 If you do not receive Goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the Goods.

6.3 If you notify a problem to us under this condition, our only obligation will be, at your option:

6.3.1 to make good any shortage or non-delivery;

6.3.2 to replace or repair any Goods that are damaged or defective; or

6.3.3 to refund to you the amount paid by you for the Goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under Clause 6.3.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 CANCELLATION RIGHTS

7.1 You can cancel this contract within seven days of your receiving the Goods. The seven day period starts on the day after you receive the Goods.

7.2 If you wish to return the items, you must send them to us. You must pay the cost of returning the items to us. Alternatively, we can collect the items from you, but you will have to pay the cost of us collecting the goods.

7.3 To cancel the contract you will need to send a letter to us. You can send the letter by post, email or facsimile or by personal delivery. Contact details for where to send the letter are set out in paragraph 1.2 above. If you cancel the contract orally, you will need to confirm the oral cancellation in writing and send it to us by one of the means just specified.

7.4 You cannot cancel this contract where you unseal or break the seal of any Goods and/or where the Goods are used. 

8 RETURNS

If you wish to return any or all the Goods you have purchased, please refer to our ‘Customer Care and Returns Policy’ contained on our website.

9 INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10 CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

11 LAW AND JURISDICTION

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.